MonUMental Telehealth's goal is to make mental health care culturally-competent. The team was looking for someone to bring their vision to life and design the first glimpses of their product to present at a conference. Using thoughtful UI components and user-centered features, I designed an intake form that establishes client-patient rapport from the initial touchpoint.
I created a set of personas that helped center the product's UX flows around MonUMental Telehealth's users.
For user inputs such as Language and Religion I used a multi-select dropdown component that does not limit the type of responses collected.
I worked with the MonUMental health team to choose the best input field component per question.
I included elements of delight into the design to keep users engaged, feeling seen, and motivated to continue filling out the intake form to complete onboarding. This helps practitioners establish a rapport with their clients from the get-go.
MonUMental wanted to make the onboarding flow intake form sensitive to the individuality of each patient. They wanted to use it as an opportunity to gather as much information as possible, ensuring that all parties are on the same page during the first client-patient meeting.
A feature I suggested that stuck was the addition of a "notes" section with an open-ended input that allows users to comment anything they choose at any section of the intake form.
I reserved the lefthand margin of the onboarding flow for definitions and additional information pertaining to each question. This pattern is discrete enough to not get in the way of a power user's flow.
